Mary Poppins Cancellation Update

We have received more information this morning about last night's Mary Poppins cancellation. This is what we have been informed occurred last night.

The cancellation was due to a problem with the show's central automation track - the track that the giant Banks' house slides backwards and forwards on.

It is understood the first show stop came midway through Act 1. There is a scene where a London park transforms into the Banks' household, just after finishing Jolly Holiday. When the house moved forward, there was something stuck in the automation track. According to twitter user @DaveRobuck, " when the house moved forward after jolly holiday, it came off the rails n shook violently"

As a result when the Banks' children came downstairs to say goodnight, it was discovered there was significant damage to the middle of the top of the house, especially around the 'fold' areas. Hence Philip Quast called a show stop.

The second show stop occurred soon after. There is a scene in which the front of the house closes up and it turns around to reveal a kitchen at the back, in which the Spoonful of Sugar scene happens. The house did not revolve at this point.

By this stage it was 10pm and only 30 minutes of the show had been completed. The show runs for roughly 2 hours and 15 minutes, excluding a 20 minute interval.
When the extend of the problem was discovered, the decision was made to cancel the remainder of the show for the safety and well-being of the audience, cast and crew.

This is the first time in Australia this has happened.
Mechanics are working throughout today trying to fix the problem.

While we are waiting on official confirmation, it is believed this evening's show will go ahead as planned.
Ticketholders for this evening's performance should presume the show is going ahead and proceed to the theatre for this evening 8pm show, unless told otherwise.

Ticketholders from last night's performance should be contacted by their ticket outlet to organise a refund or an exchange for another evening. Please be patient however, as there are roughly 2,000 tickets to sort out.

We will bring you more information as we get it.